Terms & Conditions

These Terms & Conditions (the "Terms") are a contract between you (or the organisation you represent, "you") and Charmander Media LLC ("Charmander Media", "we", "us") covering your access to and use of our website, applications, dashboards, integrations, automations and related services (the "Platform").

By creating an account, connecting a channel, clicking to accept, or otherwise using the Platform, you confirm that you have read these Terms, that you accept them, and that you have authority to bind the organisation on whose behalf you act. If you do not accept them, do not use the Platform.

Charmander Media is an optimization and automation layer, not a replacement for the ad platforms, content management systems, email tools and analytics products you already run. The Platform aggregates data from the marketing channels you connect — paid media, SEO, email marketing, influencer marketing and others — and turns it into centralized reporting, audits, tailored insights and automations.

Typical capabilities include: connecting channel accounts and credentials, running a full audit of your funnel, surfacing recommendations across every stage of the funnel, and executing the automations you configure.

Insights and recommendations are decision support. They are not a guarantee of performance, and material commercial decisions remain yours.

• You must be at least 18 and legally able to enter a contract.
• Keep your credentials confidential and secure, and tell us immediately at the contact details below if you suspect unauthorized use of your account.
• You are responsible for all activity under your account, including actions taken by team members and automations you have enabled.
• Do not share logins, sell access, or resell the Platform without our written consent.
• You may have one account per workspace unless a plan you purchased provides otherwise.

Where the Platform is offered on a subscription basis, fees are shown at checkout or in your order form, are billed in advance for the stated term, and are due in full unless you cancel before the renewal date. You authorize us to charge your chosen payment method for subscription fees, overage charges and any taxes that apply.

• Free trials, if offered, convert to a paid subscription unless cancelled before the trial ends.
• Prices may change; we will give notice of a price increase before it applies to your next renewal.
• Fees already paid are non-refundable except where the law requires a refund or where we agree otherwise in writing.
• If a payment fails, we may suspend access until the balance is settled.
• You may cancel at any time; access continues until the end of the current paid term.

You agree not to: use the Platform for anything unlawful, deceptive or harmful; misrepresent your identity or the source of a message; send unsolicited bulk messages or run campaigns that violate the policies of an ad network or channel you connect; upload malicious code or attempt to disrupt, overload or reverse-engineer the Platform; scrape, resell or benchmark the Platform for a competing service; bypass access limits or use another customer's credentials; or connect a channel you have no right to access.

Advertising activity you launch through the Platform must comply with the rules of the relevant channel, the laws of every market you target, and any applicable disclosure requirements for paid or influencer content.

You keep all rights to the data, creatives and content you bring to the Platform. You grant us a limited license to host, process, analyze and display that material only as needed to deliver the Platform, generate insights, run your automations and improve the service in aggregate form.

You confirm that you own or have permission to connect every channel account, data feed and audience you link, and that you have given any notices and consents required by your privacy policy, the relevant platforms and applicable law. You can disconnect a channel at any time; some channels limit what data can be deleted after the fact.

Automations act on external platforms on your instructions — pausing spend, adjusting budgets, swapping creative, changing a payment method or sending a message. You choose which automations run and at what level of autonomy, and you remain responsible for the outcome of actions taken in your accounts.

We recommend starting in review mode, keeping a human approval step on high-impact actions, and monitoring results regularly. You can pause or delete any automation at any time.

The Platform connects to services we do not control, such as ad networks, search engines, email providers, influencer marketplaces and analytics tools. Those providers have their own terms, data policies, rate limits and review processes, and they can change or withdraw access at their discretion. We do not control, endorse or guarantee them, and you are responsible for your compliance with their terms.

The Platform — including its software, interface, design, logos, the Charmander Media name and flame mark, documentation and the reports it generates in template form — is owned by or licensed to Charmander Media LLC and protected by intellectual property law. We grant you a revocable, non-exclusive, non-transferable, non-sublicensable right to use the Platform for your own marketing operations while your subscription is active.

You may not copy, modify, distribute, sell, lease, reverse engineer or decompile any part of the Platform, and you may not remove our notices. Feedback you give us may be used to improve the Platform without obligation to you.

The Platform is provided "as is" and "as available", without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, accuracy, and uninterrupted availability. We do not warrant that any campaign, channel, insight or automation will improve spend, rankings, conversions, revenue or any other result, and we do not guarantee the accuracy or completeness of data pulled from third-party channels.

To the maximum extent permitted by law, Charmander Media LLC is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data, goodwill or anticipated savings, even if advised of the possibility of such damages.

Our total aggregate liability arising out of or relating to these Terms is limited to the greater of the fees you paid us for the Platform in the twelve months before the event giving rise to the claim, or one hundred US dollars. These limits apply whether the claim is in contract, tort, negligence or otherwise, and are not defeated by a failure of essential purpose of any limited remedy.

You will defend and hold harmless Charmander Media LLC and its officers, directors, employees and partners from claims, damages and reasonable legal costs arising out of your use of the Platform, your breach of these Terms, your campaigns and content, your channel data, or your violation of a third party's rights or of applicable law.

You may stop using the Platform and cancel your subscription at any time. We may suspend or terminate access — including immediately and without notice — if you materially or repeatedly breach these Terms, if your use creates a security, legal or reputational risk, if payment is not made, or if we must do so to comply with law or a channel provider's requirements.

On termination, your right to use the Platform ends and automations stop. Clauses that by their nature should survive — ownership, disclaimers, limitation of liability, indemnification and governing law — continue to apply.

We may add, change or retire features and may update these Terms from time to time. When we make changes that affect your rights, we will give notice reasonably in advance — by email, an in-product notice, or an update to this page with a revised effective date. Continued use of the Platform after changes take effect means you accept the updated Terms.

These Terms are governed by the laws of the jurisdiction in which Charmander Media LLC is organized, excluding its conflict-of-law rules, and you agree to the exclusive jurisdiction of the courts of that jurisdiction for any dispute. Before filing a claim, the parties will try in good faith to resolve it directly within thirty days. Nothing in these Terms prevents either party from seeking urgent injunctive relief or from complaining to a consumer or data protection authority.

If any provision is found unenforceable, it will be adjusted to the minimum extent needed and the rest of the Terms remain in force. These Terms, together with our Privacy Policy, are the entire agreement between you and Charmander Media LLC about the Platform.

Questions about these Terms, or notices under them, can be sent to legal@charmandermedia.com or to @fran_ibe on Telegram. Charmander Media LLC operates the Platform and is the party to this contract.